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Delivery Policy

Delivery is FREE on all orders over £200.

  • Orders under £200 will incur a carriage charge of £10 which will be added at the final checkout stage.

Delivery includes post and packaging for goods supplied within mainland UK.

Please call 0800 028 9202 if any queries regarding delivery charges etc.

For deliveries outside the UK, please phone +353 47 55010 and enquire for charges.

Stock permitting, all orders are usually despatched within 24 hours except for the duration of seasonal holidays, to arrive with UK customers within 3 working days. Deliveries can be arranged for specific days if required.

A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and diytimberpacks.com will no longer be liable for their loss or destruction.

The time, if any, specified for the commencement and completion of the supply and delivery of the goods shall be deemed to be variable if delays are occasioned by force majeurs, strikes, lock-out, accidents or any reason whatsoever, and such times, if specified, are approximate only and not of contractual effect. Time of delivery is not of the essence of the contract nor shall diytimberpacks.com be under any liability in respect of any delay in delivery. Goods are delivered to an address designated by the customer within the United Kingdon.

Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right.

Should you cancel the contract we will then refund you the price you have paid for the goods, shipping will NOT be refunded and where shipping is free on an original delivery, a charge will be made, becuase shipping is included in the original price. You cannot cancel the contract if any of the products are made to specification not normally offered on our website. You are under a duty to take reasonable care of the goods, which means the goods must be unused and returned in their original shrink-wrap packaging.

To cancel your order email customerservices@diytimberpacks.com. Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

Returns Policy

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us within 30 days from order date.

Products sold with the description of ‘skirting board’ are intended for use at the base of a wall, adjacent to the floor, and we do not accept any liability for any other attempted use.

We are happy to accept any product return as long as it is in its original condition and original shrink-wrap packaging and is re-saleable. Where the product is damaged we require photographic evidence within 48 hours of receiving the goods in order to be eligible for replacement goods. Refunds will be made within 30 days of receipt of the returned product. In order to return goods please contact us at returns@diytimberpacks.com or telephone us on 0800 028 9202, quoting your order number.

To return any products to us please pack the items back in the parcel, attach the invoice and send it back to: Returns Department: Agnew & Co, Redhills, Laurel Hill, County Cavan, Ireland

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Agnew Pre-Finished Wood   Telephone: 0800 028 9202   Email: sales@diytimberpacks.com

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